Cyber Support Technician

Company Overview:  DTSI is a leader in the systems engineering and IT services industry. With nearly four decades of experience providing quality technical support services and solutions to a diverse customer base, DTSI applies time-tested skills, knowledge, and abilities in the management of its projects and contracts. DTSI also possesses a wide range of capabilities from software development to telecommunications and network support to legacy system migration and system modernization.

 

Position Overview:  The Cyber Support Technician will provide Cyber Weapon System sustainment and integration services to military organizations across the country. This team of cyber operators will perform full spectrum lifecycle support for existing and emerging technology systems focused on guaranteeing the U.S. military’s freedom of action in the contested cyber domain.

 

Duties and Responsibilities:  This position will provide Distributed Cyber Warfare Operations (DCWO) Subject Matter Expertise and support for system hardware, Mission Application, and multiple operating system software issues. You will work with system administrators and customer’s system engineers to resolve short and long-term support issues. If required, the Cyber Support Technician will coordinate with the customer any removal and replacement of hardware. Cyber Support personnel will be responsible to cover core hours of 0700-1700. In addition, and will respond to operations technical support requests during normal duty hours within one hour of notification (e.g., phone, email). As required, the Cyber Support Technician will respond to operations technical support requests outside normal duty hours within two hours of notification (e.g., company-provided phone).

 

This position is also responsible for drafting, maintaining, and updating all system documentation. It will maintain technical data for all operational and developmental CWS. It will coordinate all baseline changes to the technical documentation with the customer prior to implementation. Upon assignment, the help desk personnel will verify and validate all system technical documentation with help from customers, system administrators, and engineers.

 

Requirements:

  • 4+ years developing and maintaining technical manuals
  • 2+ years hands on experience with help desk processes and procedures
  • 2+ years hands-on experience of hardware and software support
  • 2+ years of hands-on experience with any combination of issue tracking systems such as IBM Rational ClearQuest, Bugzilla, Remedy Action Request System or JIRA.

 

Desired Skills:

  • Security+ or higher level certification

 

Education:

  • H.S. diploma or GED equivalent

 

DoD Security: 

  • Must be a US Citizen
  • Active/Current DoD Top Secret Clearance with SCI Eligibility

 

Inclusion and Diversity:  DTSI is an Equal Opportunity/Affirmative Action Employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. 

 

Disclosure:  DTSI is an equal opportunity employer that uses E-Verify to confirm work authorization.  Background investigations may be conducted to determine applicant’s eligibility for a Department of Defense security clearance. 

 

For more information about our company, please visit our website:  www.dtsi.com

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